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Startup

Modem

Toronto software company connecting customer feedback with product and engineering work through AI.

Key details

Profile type
Organization
Geography
Toronto, Ontario, Canada
Stage
Not publicly stated
Sector
AI product and customer intelligence
Founder groups
Not publicly stated
Last verified
Oct 25, 2026

About Modem

Modem builds software that brings customer conversations and product activity into a shared record for software teams. Its tools identify recurring concerns across support and chat channels and connect them with tickets and code changes. Co-founders Ben Vinegar and Mike Clarke lead the company as CEO and CTO. The University of Toronto profiled Vinegar and his decision to build the company in Toronto in October 2026. Its current company website is modem.ai.

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